Cancellation & Refund Policy

Think of Askobo as the bridge that connects you with talented Experts. We provide the technology, tools, and support that make learning and sharing knowledge possible.

When you book a session or purchase a product, your agreement is directly with the Expert. We're here to facilitate that connection and help if any questions arise along the way.

This policy applies to all bookings and purchases made through Askobo and works alongside our Terms & Conditions.

Each Expert sets their own policy: Before you make a purchase, you'll see the Expert's cancellation and refund terms on their page. We encourage you to review these so you know exactly what to expect.

About fees and taxes:

• The 2.5% platform fee covers payment processing costs that we incur immediately, so this portion isn't refundable.
• GST refunds depend on government regulations. We'll work with you to accommodate where legally possible.

Need help? If you can't find the Expert's policy or have questions, reach out to us at hi@askobo.com with your Booking ID. We'll help coordinate with the Expert.

For one-on-one and group sessions:

• Check the cancellation window: Each Expert specifies how far in advance you need to cancel to be eligible for a refund.
• If something goes wrong on our end: If a session doesn't happen because of Expert unavailability or a technical issue with our platform, we'll work with you to arrange a reschedule or refund.
• Good to know: Refunds are processed based on the Expert's policy, so we always recommend reviewing it before booking.

About Courses:

• Each Expert decides their refund policy, which you can find on the course page.
• Some Experts may consider how much content you've accessed when processing refunds.
• Because courses involve immediate access to content, some may have limited refund options once you've started learning.

About Digital Products:

• Downloads, templates, and resources are typically non-refundable once you've accessed them, since digital content can't be "returned."
• Always check the Expert's specific policy before purchasing—some may offer more flexible terms.

A note on licensing:

Digital products are usually licensed for personal use. The Expert will specify if commercial use or sharing is allowed.

Live Webinars:

• If the Expert cancels the webinar, you'll typically be eligible for a full refund.
• If you can't attend a scheduled webinar, check whether the Expert offers replays or has a refund policy for no-shows.

Recorded Webinars:

• Once you have access to a recording, refunds usually aren't available since you can watch it at any time.
• Check the Expert's policy for any exceptions.

Managing Your Subscription:

• You can cancel future renewals anytime from your dashboard—you'll still have access until the end of your current billing period.
• Refunds for partial periods depend on the Expert's policy, so it's good to check before subscribing.

Community Access:

• Community refunds follow the same guidelines as subscriptions—each Expert sets their own terms.

We've made the process as simple as possible:

1. Check your dashboard: For most bookings, you can cancel directly from your Askobo dashboard if you're within the cancellation window.
2. Reach out to us: If you can't find the option or need help, email us at hi@askobo.com with your Booking ID and the reason for your request.
3. We'll take it from there: We may ask for some verification to protect your account, and then we'll help coordinate with the Expert.

Here's what to expect when a refund is processed:

• Processing time: Once approved, we initiate refunds within 1–2 business days. Your bank or card provider may take additional time to credit your account.
• Platform fee: The 2.5% platform fee covers payment processing costs and isn't included in refunds.
• Taxes: GST refunds depend on government regulations. We'll do what we can to help.
• Payment gateway fees: Any non-recoverable fees from payment providers may also be deducted.

Issues on our end: If a session can't proceed due to a problem with our platform or on the Expert's side, we'll work with you to reschedule or process a refund.

Please report any issues within 24 hours by emailing hi@askobo.com. We can check our logs to understand what happened.

Issues on your end: Unfortunately, if technical problems are on your side (like internet connectivity), refunds may not be available. We recommend testing your setup before important sessions.

If you're not satisfied with how a refund request was handled, please reach out to us first. We can often help resolve issues through direct communication with the Expert.

About chargebacks: If you file a chargeback with your bank, please know that this involves a formal process with your card provider. We recommend contacting us first at hi@askobo.com—we can usually resolve things faster.