Learn how Askobo collects, uses, and protects your data.
Effective Date: 26 December 2025 • Last updated: 26 December 2025
We collect information you provide directly, information collected automatically when you use Askobo, and limited payment metadata from third parties.
We use Razorpay to process payments. All payments from Seekers are collected by Askobo through Razorpay. A platform fee of 2.5% is charged to cover payment processing costs. Card/bank details are collected and processed by Razorpay and are not stored on Askobo servers. Refunds (where applicable) are initiated according to the Cancellation & Refund Policy and the Expert's individual policy.
For Experts receiving payouts, we collect bank account details (account number, IFSC code, account holder name) to process manual payouts. Askobo team may access Expert bank details solely for the purpose of processing payouts. All bank details are stored securely with industry-standard encryption methods. We do not share bank details with third parties except as required for payment processing. Payouts are released manually after booking completion and upon Expert payout request, typically within 24-48 hours.
Depending on your jurisdiction, we rely on one or more of the following: contract necessity (to provide the Services you request), legitimate interests (e.g., safety, fraud prevention, product improvement), consent (e.g., marketing cookies/emails where required), and legal compliance. Where consent is required, you may withdraw it at any time.
Some providers may process data in countries outside your own. Where required, we use appropriate safeguards (e.g., contractual protections) for cross-border transfers.
We use cookies, local storage, and similar technologies to remember your session (including JWT-based authentication), keep you signed in, secure your account, personalize experience, and measure usage. You can control cookies via your browser settings; disabling some may impact functionality.
To improve relevance, quality, fraud detection, and safety, we analyze usage and may use aggregated or pseudonymized data, session metadata, and feedback signals. If AI-powered features (e.g., matching, insights, moderation aids) are enabled, we do not use your payment instrument details for model training.
If you sign in with a social provider, we receive profile information permitted by that provider (e.g., name, email). You control what is shared in your provider account settings.
We retain personal data only as long as necessary for the purposes described here, including providing the Services, resolving disputes, enforcing agreements, and meeting legal, tax, or accounting requirements. Certain logs and backups may persist for a limited period for security and continuity.
We use administrative, technical, and organizational safeguards, including encryption in transit (HTTPS), password hashing (e.g., bcrypt), access controls, monitoring, and secure email/SMTP where applicable. However, no method of transmission or storage is completely secure.
Experts must be 18+. Seekers under 18 should use Askobo only with parental/guardian consent and supervision where permitted by law. If we learn we have collected personal data from a child contrary to law, we will take reasonable steps to delete it.
Some browsers offer Do-Not-Track (DNT). There is no industry consensus on how to respond. We may not respond to DNT signals today and will update this Policy if standards emerge.
If Askobo is offered to US residents, we will honor applicable federal and state requirements (e.g., California privacy rights under the CCPA/CPRA). We do not sell personal information. To exercise US-specific rights, contact hi@askobo.com.
EU/UK (GDPR): You may have rights to access, rectify, erase, restrict or object to processing, and data portability. We rely on appropriate legal bases and, where relevant, safeguards for international transfers (e.g., contractual protections).
India (DPDPA 2023): You may request access, correction, deletion, and grievance redressal. Contact us at hi@askobo.com. We will provide additional jurisdiction-specific details upon request.
We may update this Policy as our Services and legal requirements evolve. If we make material changes, we will post the updated Policy here with a new “Last updated” date and, where required, provide additional notice.
Data Controller: ASKOBO TECHNOLOGIES PRIVATE LIMITED. Email: hi@askobo.com.
ASKOBO TECHNOLOGIES PRIVATE LIMITED
Sf.No.456/1, Site.No.147, Breeze Garden,
Athipalayam, Coimbatore-641110
State: Tamil Nadu, India
To submit a request, email hi@askobo.com. We will verify your identity and respond in line with applicable law. If we cannot honor a request due to legal or contractual reasons, we’ll explain why.