Shipping & Delivery Policy

Askobo is a platform that connects you with talented Experts who share their knowledge through consultations, courses, webinars, and more. We handle the technology so you can focus on learning!

Since everything happens online, there's no need for physical shipping. This means faster access and no waiting for deliveries.

When we talk about "delivery" in this policy, we're referring to providing you with digital access—through the platform, video calls, or downloadable content.

Here's a quick look at how different services are delivered:

How to Join Your Session

Sessions take place via video call—either through Askobo Meet or another tool chosen by your Expert. It's like having a face-to-face meeting, but from anywhere!

• Your meeting link will be in your dashboard and in your confirmation email.
• We'll send you a reminder before your session so you don't miss it.
• Just click the link at your scheduled time to join.

Good to Know

A session is ready for you once the Expert is available at the scheduled time. If you're running late, we recommend letting your Expert know if possible.

Getting Started with Your Course

Once your payment goes through, your course is ready to watch! You can start learning right away or come back whenever suits you.

• Access your course anytime from your dashboard.
• Videos are streamed through the platform—no downloads needed (unless the Expert provides downloadable materials).
• Check the course details for how long you'll have access.

What's Included

Each Expert decides what goes into their course—this might include videos, PDFs, worksheets, or other helpful resources. It's all accessible from your course page.

Downloading Your Purchase

Digital products—like templates, guides, or resources—are available right after purchase. You'll find download links in your dashboard and in your confirmation email.

A Few Tips

• Some products may have download limits, so it's a good idea to save a copy.
• Check the product description for any specific instructions from the Expert.
• If you have trouble downloading, we're here to help!

Live Webinars

Live webinars happen in real-time—you'll get a link to join the broadcast at the scheduled time. It's a great way to learn alongside others and ask questions!

Recorded Webinars

If you purchase a recorded webinar, you can watch it whenever works best for you. Access is available right after purchase through your dashboard.

Tip: Check whether the live webinar will have a recording available—some Experts offer replays, which is great if you can't make the live time.

Joining a Community

When you subscribe to a community, you get instant access! Connect with like-minded people, access exclusive content, and engage with the Expert.

• Access continues as long as your subscription is active.
• New content may be added over time—keep checking back!
• You can manage your subscription from your dashboard anytime.

We keep records to ensure everything goes smoothly and to help if any questions come up:

• Access logs: We note when access is granted to your purchases.
• Email confirmations: You'll receive confirmation emails with access details.
• Session records: Our system tracks when video sessions are available.

Once access is provided, delivery is complete. Of course, you can take your time actually using what you've purchased—there's no rush!

Just to be clear: Askobo is a digital-only platform. We don't have warehouses, shipping partners, or physical inventory. Everything is delivered electronically!

If someone claims to offer physical products through Askobo, that's not something we support. Please let us know at hi@askobo.com if you encounter this.

Our Experts are committed to delivering great experiences. They're responsible for:

• Making sure their content matches what's described.
• Being present for scheduled sessions.
• Keeping their content accessible and up-to-date.
• Answering your questions about their services.

While we provide the platform and technology, each Expert manages their own content and expertise. We're here to help connect you!

Here are a few tips to ensure a smooth experience:

• Make sure your email address is correct so you receive confirmations.
• Check that your device and internet connection are ready for video calls.
• Set a reminder for scheduled sessions so you don't miss them.
• Check your spam folder if you don't see confirmation emails.
• Download digital products while your access is active.

Can't Access Your Purchase?

Don't worry—here are some quick things to try:

1. Check your Askobo dashboard—all purchases appear there.
2. Look in your email (including spam) for confirmation messages.
3. Make sure your payment completed successfully.
4. Try logging out and back in.
5. Clear your browser cache and refresh.

Still Having Trouble?

Reach out to us at hi@askobo.com. It helps if you can include:

• Your Booking or Order ID
• A description of what's happening
• Screenshots if you have them

We'll do our best to get back to you within 24 hours!