Shipping and delivery policy

Askobo connects seekers with experts who sell sessions, webinars, courses and digital products. We do not sell, store or ship physical goods. Experts cannot list physical goods on Askobo. If you see a listing that offers physical goods, tell us at [email protected].

In this policy, "delivery" means that you get access to the service online, through a meeting link, your Askobo account or your email.

Each expert decides what a listing includes and how long access lasts, and states it on the listing. The refund option on the listing, and the Cancellation and refund policy, tell you what happens if you cancel.

• Open the booking in your account, or use the link in your confirmation email or WhatsApp message, at the booked time.
• You can join shortly before the start. The exact window is shown in your booking.
• A live item counts as delivered when the expert holds it. If the expert cancels or does not show up, you get 100% back.
• If you miss a live item, it is treated as delivered, and your refund option on the listing decides whether you get anything back.

• Recorded webinars, courses and digital products: access appears in your account straight after payment. Access lasts for the period stated on the listing.
• Organisation credits: credits are added to the organisation account after payment. The expiry date of each lot of credits is shown at purchase.

If a payment succeeded and your access has not appeared after a few minutes, sign out and in again, then follow the steps below.

After you pay, we send a confirmation email with your booking or access details. Invoices are in your account. Check your spam folder if you do not see the email, and make sure the email address on your account is correct. A booking that is not paid in time is not confirmed and expires.

1. Check your account and your email, including spam, for the link or access.
2. If you still have nothing, write to [email protected] within 24 hours after the scheduled end of a live item, or as soon as you notice for a recorded item. Include the booking or order reference and, if you can, a screenshot.
3. We check the booking, payment, meeting and access records and ask the expert for their side. If the service was not delivered, was deficient or was not as described, you get a refund under the Cancellation and refund policy.

Your statutory rights as a consumer stay in place after the 24-hour window. If you are not satisfied with our answer, use the Grievance redressal page.

• Help with bookings and access: [email protected]
• Phone: +91 98812 23337, Mon–Fri, 9:00–18:00 IST
• ASKOBO TECHNOLOGIES PRIVATE LIMITED, Sf.No.456/1, Site.No.147, Breeze Garden, Athipalayam, Coimbatore-641110, Tamil Nadu, India. This is our registered office. Nothing is shipped from here.