Cookie Policy
Learn how we use cookies and similar technologies to provide, protect, and improve your experience on the Askobo expert consultation platform.
Last updated: April 13, 2026
COOKIE POLICY SUMMARY
This Cookie Policy explains how Askobo uses cookies and similar technologies to provide, protect, and improve our expert consultation platform. We use cookies for authentication, security, analytics, user preferences, and essential platform functionality.
Essential Cookies
Required for platform functionality and security
Analytics Cookies
Help us improve user experience and platform performance
TABLE OF CONTENTS
- 1. WHAT ARE COOKIES AND SIMILAR TECHNOLOGIES?
- 2. TYPES OF COOKIES WE USE
- 3. AUTHENTICATION & SECURITY COOKIES
- 4. SESSION MANAGEMENT COOKIES
- 5. USER PREFERENCE COOKIES
- 6. ANALYTICS & PERFORMANCE COOKIES
- 7. VIDEO CALL & MEETING COOKIES
- 8. PAYMENT & TRANSACTION COOKIES
- 9. THIRD-PARTY COOKIES
- 10. STORAGE TECHNOLOGIES
- 11. HOW TO MANAGE COOKIES
- 12. IMPACT OF DISABLING COOKIES
- 13. UPDATES TO THIS POLICY
- 14. CONTACT US
1. What are cookies and similar technologies?
Cookies are small text files that are stored on your device when you visit our website. They help us remember your preferences, analyze how you use our platform, and provide a personalized experience.
HTTP Cookies
Small text files stored by your browser
Local Storage
Data stored in your browser for longer periods
Session Storage
Temporary data stored during your session
2. Types of cookies we use
We categorize cookies based on their purpose and duration. Each type serves a specific function to ensure our platform works effectively and securely.
Essential Cookies
Required for basic platform functionality and security
Analytics Cookies
Help us understand how users interact with our platform
Preference Cookies
Remember your settings and preferences
3. Authentication & Security Cookies
These cookies are essential for keeping you logged in securely and protecting your account from unauthorized access.
Access Token Cookies
- •
access_token- Your authentication token for API requests - •
refresh_token- Token used to renew your session - •
user_role- Your role (expert, seeker, admin) - •
is_email_verified- Email verification status
Purpose: Keep you logged in securely across different pages and sessions
Duration: 24 hours (access_token), 7 days (refresh_token)
Security Features
- • CSRF protection and session validation
- • Secure flag enabled for HTTPS connections
- • SameSite attribute for cross-site request protection
- • Automatic token refresh and cleanup
4. Session Management Cookies
These cookies help us track your active session and provide a seamless experience as you navigate through our platform.
Session Tracking
- •
askobo_session_id- Unique session identifier - •
current_session_id- Active session tracking - •
session_id- General session management
Purpose: Track user activity, prevent duplicate sessions, and manage user engagement
User Activity Tracking
- • Page view analytics and user journey tracking
- • Session duration and engagement metrics
- • Feature usage and interaction patterns
- • Performance monitoring and error tracking
5. User Preference Cookies
These cookies remember your settings and preferences to provide a personalized experience on our platform.
Interface Preferences
- • Language and regional settings
- • Theme preferences (light/dark mode)
- • Notification settings and preferences
- • Dashboard layout and customization
User Settings
- •
analyticsAndCookies- Your consent for analytics - • Booking preferences and availability settings
- • Payment method preferences
- • Communication preferences
6. Analytics & Performance Cookies
These cookies help us understand how our platform is used and identify areas for improvement to provide better service.
Platform Analytics
- • User behavior and navigation patterns
- • Feature usage and adoption rates
- • Performance metrics and loading times
- • Error tracking and debugging information
Business Intelligence
- • Booking and consultation analytics
- • User engagement and retention metrics
- • Platform performance and reliability data
- • Service quality and user satisfaction metrics
7. Video Call & Meeting Cookies
These cookies are essential for our video consultation services, ensuring smooth communication between experts and seekers.
Video Call Management
- •
daily_token- Daily.co video call authentication - •
auth_token- Video call session authentication - •
token- General video call token
Meeting Data
- •
booking_data- Meeting details and agenda - •
booking_id- Meeting identifier - •
user_data- Participant information
8. Payment & Transaction Cookies
These cookies help manage payment processes and ensure secure transactions on our platform.
Payment Processing
- • Razorpay integration cookies for secure payments
- • Transaction verification and confirmation
- • Payment method preferences and settings
- • Billing and invoice management
Financial Security
- • Fraud detection and prevention
- • Transaction monitoring and logging
- • Compliance with financial regulations
- • Secure payment gateway integration
9. Third-Party Cookies
Some cookies are set by third-party services that we use to enhance our platform functionality and user experience.
Essential Services
- • Razorpay: Payment processing and security
- • Daily.co: Video call infrastructure
- • Cloudflare: CDN and security services
- • Google Analytics: Website analytics (if enabled)
Service Integration
- • Social media integration cookies
- • Customer support and chat services
- • Email marketing and newsletter services
- • Performance monitoring and error tracking
10. Storage Technologies
Beyond traditional cookies, we use various browser storage technologies to provide a better user experience and ensure platform functionality.
Local Storage
- •
accessToken- Authentication token - •
refreshToken- Token refresh - •
user- User profile data - •
auth_user- Authentication user data
Session Storage
- •
askobo_session_id- Session tracking - •
current_session_id- Active session - •
booking_data- Meeting information - •
fresh_login_user_id- Login state
11. How to manage cookies
You have several options for managing cookies and similar technologies on our platform. However, disabling certain cookies may affect platform functionality.
Browser Settings
- • Chrome: Settings → Privacy and security → Cookies and other site data
- • Firefox: Options → Privacy & Security → Cookies and Site Data
- • Safari: Preferences → Privacy → Manage Website Data
- • Edge: Settings → Cookies and site permissions → Cookies and site data
Platform Settings
- • User Settings → Privacy → Analytics & Cookies preferences
- • Control analytics tracking and cookie consent
- • Manage notification and communication preferences
- • Update privacy and data sharing settings
12. Impact of disabling cookies
While you can disable cookies, doing so may affect your experience on our platform. Here's what you can expect:
Essential Functions
- • You will need to log in on every page visit
- • Video calls may not function properly
- • Payment processing may be interrupted
- • Session data will not be preserved
User Experience
- • Preferences and settings will not be remembered
- • Platform may not remember your language or region
- • Dashboard customization will reset
- • Some features may not work as expected
13. Updates to this policy
We may update this Cookie Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you through our platform or by email. The "Last updated" date at the bottom of this page will be revised accordingly.
14. Contact us
If you have any questions about our use of cookies or this Cookie Policy, please don't hesitate to contact us.
Contact Information
- • Email: hello@askobo.com
- • Company: Askobo Private Limited (proposed; under incorporation)
- • Address: To be updated upon registration
- • Subject: Cookie Policy Inquiry