How can we help?

Askobo is a platform where you book 1:1 video sessions with experts, and also join group sessions, webinars and courses. Each expert sets their own price and refund policy, and you see both before you pay.

Creating an account is free:

1. 1Choose Sign up at the top of the page.
2. 2Enter your full name, phone number, email and a password.
3. 3Verify your email address.

You can also continue with Google. You can add the rest of your profile later in Settings.

Creating an account is free for learners and for experts. You pay when you book or buy something. Experts pay a platform commission on their earnings, which depends on their plan and is shown in their dashboard.

Open Browse to search experts and their offerings. You can filter and sort the results. Each profile shows what the expert offers, their price and refund option, and reviews from people who booked them.

1. 1Sign in and open Settings from your account menu.
2. 2Choose the Profile tab.
3. 3Edit your details, such as your name, photo and interests, and save.

Go to Settings, then Account and security, then Password. Enter your current password and a new one twice. A new password needs at least 8 characters, with an uppercase letter, a lowercase letter, a number and a special character. If you signed up with Google, leave the current password empty to set one.

Forgot it? Use Forgot password on the sign-in page.

Yes, you can delete your account at any time. Go to Settings, then Account and security, then Delete account. You will need your password. This removes your profile and anonymises your account. Bookings, payments and invoices are kept for tax, accounting and dispute reasons. Chats, notes, reviews, recordings, transcripts and summaries are not removed automatically: email [email protected] and we will remove them unless the law or an open dispute requires us to keep them.

Learners can manage study reminders in Settings, under Notifications. Booking confirmations, receipts and sign-in codes go to the email on your account, which you can change under Account and security.

1. 1Find an expert and open their profile.
2. 2Choose the offering you want.
3. 3Pick an available time, where the offering needs one.
4. 4Review the price and the refund option, then pay.

A booking is confirmed once your payment goes through. You then find it under Bookings in your dashboard.

Usually yes, until the reschedule deadline of the refund option shown on the listing. Open the booking under Bookings and choose Reschedule, then pick a new time from the expert’s available slots. The deadline depends on the expert’s refund option, so check it on the listing and in the policy.

How cancellations and refunds work:

• Each expert picks one refund option for each offering from Askobo’s fixed menu.
• The option shown on the listing when you paid is the one that applies.
• If the expert or Askobo cancels, the expert does not show, or the service is not delivered, deficient or not as described, you get a full refund.
• Askobo runs the refund process and decides refund requests.

For the exact windows and amounts, see the policy.

Go to Refunds in your dashboard, choose the booking or purchase and give the reason, or email [email protected]. We review your request and tell you the decision. After approval we start the refund within 1-2 business days and it goes back to your original payment method. Your bank usually takes 5-7 business days more.

1. 1Open the session link from your confirmation email, or open the booking in your dashboard.
2. 2About 10 to 15 minutes before the start, Join session becomes active. Select it.
3. 3Allow camera and microphone access when your browser asks.
4. 4Wait in the waiting room until the expert lets you in.

Sessions are 1:1 video calls that run in your browser, so there is nothing to download.

• A recent version of a major browser, such as Chrome, Safari, Firefox or Edge.
• A working camera and microphone.
• A steady internet connection.
• Headphones, to avoid echo.
• A quiet place with good light.

Only the meeting host can start a recording, and an Askobo admin can also start one for support or safety. A red REC indicator shows to everyone while it runs. The recording page explains who can see recordings, transcripts and AI summaries and how long they are kept.

Check your internet connection first, then refresh the page and rejoin from the booking. If a problem stops the session from completing, ask for a refund from Refunds in your dashboard or email [email protected]. Whether a refund applies follows the cancellation and refund policy.

Payments go through Razorpay. The payment methods available for your purchase are shown at checkout.

Razorpay processes the payment. To see which details we share with Razorpay and the other companies that help run Askobo, read the privacy policy and the providers list.

Here is how payments flow on Askobo:

1. 1When you book or buy, you pay at checkout, which shows the exact amount before you pay.
2. 2Once the session is completed (or you have accessed your purchase) and the refund window of the listing’s option has closed, the expert’s earning becomes available for a payout request.
3. 3Payouts are processed after checks. The expert’s dashboard shows the status.

Open Invoices in your dashboard, find the booking or purchase and download its invoice. Your payments are also listed under Transactions.

1. 1Create a free account as an expert.
2. 2Complete your expert profile. You must be 18 or older.
3. 3Describe your expertise, experience and qualifications.
4. 4Set your prices, refund options and availability.
5. 5Start accepting bookings.

There is no cost to start. Askobo takes a platform commission from your earnings. The rate depends on your plan and is shown in your dashboard. The checkout shows the learner the full amount before they pay.

1. 1After a session is completed and the refund window of its option has closed, the earning becomes available and you can request a payout from your dashboard.
2. 2Payouts are processed after checks. Your dashboard shows the status.
3. 3Funds are sent to your linked bank account.

Add your bank details in Settings, under Payouts, so payouts can reach you.

Set your weekly schedule from Calendar in your expert dashboard. Learners can only book times you have opened. Booking windows and your refund options are in Settings, under Meeting rules.

Yes. You can offer 1:1 sessions, group sessions, webinars, courses and products. Each has its own price, description and, for sessions, duration.

1. 1Check that you are using the right email and password.
2. 2Reset your password with Forgot password on the sign-in page.
3. 3Clear your browser cache and cookies.
4. 4Try a different browser or a private window.
5. 5Check that your email is verified; the verification email may be in your spam folder.

Still stuck? Write to [email protected].

• Close other apps and browser tabs.
• Move closer to your Wi-Fi router, or use a cable.
• Switch to another network if you can.
• Turn your own video off if clear audio matters more.
• Refresh the page and rejoin from the booking.

Check your spam or junk folder first. Then check that the email on your account, under Settings and Account and security, is correct and verified. If you recently changed your email, verify the new address.

Try refreshing, clearing your browser cache, turning off browser extensions, or switching to another browser or network. If it keeps happening, email [email protected] with the page you were on and what you saw.

Experts describe their own qualifications on their profile, so read it carefully and check the reviews. A review can only come from the person who booked that session. You also see the expert’s price and refund option before you pay.

You can report a user from a chat with them. You can also email [email protected] with what happened. The community guidelines say what is not allowed and how we act on reports. For a formal complaint, use the grievance page.

We collect what we need to run the service: account details, usage data, payment details from our payment provider and session information. We do not sell personal data. The privacy policy has the full list.

• Use a strong password that you do not use anywhere else.
• Never share your password with anyone.
• Sign out on shared devices.
• Keep your email account secure, because we send sign-in codes and reset links there.
• Experts can review signed-in devices under Settings and Account and security.