Grievance redressal

If something goes wrong, tell us. This page names the person who handles complaints, says how fast we reply, and shows where to go if you are not satisfied with our answer.

Last updated 22 October 2026 · Version 2026.10

At a glance

Email: [email protected]
We acknowledge: Within 24 hours, with a ticket number.
Content complaints: Resolved within 7 days.
Order, refund and service complaints: Resolved within one month at most, and faster where we can.
Not satisfied?: Appeal to the Grievance Appellate Committee within 30 days at gac.gov.in.
Consumer helpline: National Consumer Helpline: 1915.

Who to contact

In short: Start with the grievance officer. For everyday help, write to support.

Grievance officer

Email: [email protected]
Postal address: ASKOBO TECHNOLOGIES PRIVATE LIMITED, Sf.No.456/1, Site.No.147, Breeze Garden, Athipalayam, Coimbatore-641110, Tamil Nadu, India

Customer care

Bookings, payments and help: [email protected]
Phone: +91 98812 23337
Hours: Mon–Fri, 9:00–18:00 IST

Data protection

For requests about your personal data, write to [email protected]. See the Privacy policy for your rights.

What you can complain about

In short: Anything about Askobo, an order, a listing, a person or your data.

A booking, order or payment problem, including a service that was not delivered, was deficient or was not as described.
A refund that has not arrived or was refused.
A listing, profile, review, message or recording that breaks our Community guidelines or the law.
Harassment, unsafe behaviour or a safety concern in a meeting.
How we handle your personal data, or a request you made about it.
A decision of ours that you disagree with, such as removed content or a restricted account.
Anything else about how Askobo works.

Askobo is not a party to the contract between a seeker and an expert. We still handle complaints about the platform, payments, refunds, our own services and our own mistakes, and we help you reach the expert for the rest.

How to raise a complaint

In short: Email the grievance officer with the details below. You get a ticket number.

Email [email protected], or use the report option in the app.
Include: your name and the email on your Askobo account; the booking or order number; what happened and when; what you want us to do; and screenshots or links that help.
We reply with a ticket number within 24 hours. Quote it in every message about the same complaint.
We keep a record of your complaint and send you a copy of it if you ask.

You do not have to use any particular words or forms. If you cannot write in English, tell us your language and we will try to help.

How fast we reply

In short: We acknowledge in 24 hours. Most complaints are resolved within 7 days, and none take longer than a month.

Type of complaint	We acknowledge	We resolve
Content and conduct (IT Rules complaints)	Within 24 hours	Within 7 days, as per the IT Rules as amended in 2026
Order, refund and service complaints	Within 24 hours	Within one month at most (E-Commerce Rules, rule 4(5)), and faster where we can
Urgent content, such as intimate images shared without consent	Within 24 hours	Removed as fast as the law requires
Personal data requests	Within 24 hours	Within 30 days

If we need more information from you, we tell you what we need and why.

If you are not satisfied

In short: You can appeal to the Grievance Appellate Committee, call the consumer helpline, or go to a Consumer Commission.

1. Grievance Appellate Committee (content complaints)

If you disagree with our decision on a complaint under the IT Rules, you can appeal to the Grievance Appellate Committee under rule 3A of the IT Rules within 30 days of our decision. Appeal at https://gac.gov.in.

2. National Consumer Helpline

Call 1915, or register a complaint at https://consumerhelpline.gov.in.

3. Consumer Commissions

Consumers can file a case with a Consumer Commission under the Consumer Protection Act, 2019. You can file online through e-Daakhil at https://edaakhil.nic.in. Our arbitration clause for business disputes does not take this right away.

4. Data Protection Board of India

For personal-data complaints, you can complain to the Data Protection Board of India once it is constituted and the relevant rules are in force. Please raise the complaint with us first.

Company details

In short: Who runs Askobo and where to send letters.

Company: ASKOBO TECHNOLOGIES PRIVATE LIMITED
Registered address: Sf.No.456/1, Site.No.147, Breeze Garden, Athipalayam, Coimbatore-641110, Tamil Nadu, India
Legal notices: [email protected]